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~subject:"Dienstleistung"
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Dienstleistung
Deutschland
93
Germany
77
Schätzung
73
Innovation
68
Theorie
66
Theory
64
Estimation
61
Produktivität
36
Consumer behaviour
35
Customer satisfaction
34
Productivity
34
Konsumentenverhalten
33
Technische Effizienz
32
EU-Staaten
29
Beziehungsmarketing
28
Relationship marketing
28
Technical efficiency
27
EU countries
26
Ukraine
25
Industrie
23
Infrastrukturinvestition
23
Kundenzufriedenheit
23
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22
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22
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22
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21
France
21
Portfolio selection
21
Conjoint analysis
20
Conjoint-Analyse
20
Welt
20
Sweden
19
Schweden
18
World
18
Dienstleistungsqualität
17
Kostenstruktur
17
Service quality
17
Unternehmenserfolg
17
Dienstleistungssektor
16
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13
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10
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3
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English
16
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Gustafsson, Anders
16
Witell, Lars
6
Kristensson, Per
4
Edvardsson, Bo
3
Johnson, Michael D.
3
McColl-Kennedy, Janet R.
3
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Snyder, Hannah
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Bone, Sterling
1
Brady, Michael K.
1
Choi, Sunmee
1
Enquist, Bo
1
Fisk, Raymond P.
1
Fombelle, Paul
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Lusch, Robert F.
1
Martin, Drew
1
Patrício, Lia
1
Schirr, Gary R.
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Vargo, Stephen L.
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
Witell, Lars.
1
Wuenderlich, Nancy V.
1
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University of Michigan / Business School
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Journal of business research : JBR
4
Journal of service research
3
Advances in services innovations
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of service research : JSR
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
15
USB Cologne (EcoSocSci)
1
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1
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
2
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
3
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
4
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
5
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
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