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Managing service quality

Kunst, Paul (contributor)

Persistent link: https://www.econbiz.de/10004249718

Future Service Technologies – Is Service Research on Track with Business Reality?

Kunz, Werner H.; Heinonen, Kristina; Lemmink, Jos - 2021

Purpose – Service technologies are transforming the business landscape rapidly and researchers need to pay attention to the changing needs of service research and business practice. The aim of this paper is to explore the current scope of research in regards to emerging service technologies by...

Persistent link: https://www.econbiz.de/10013234202

Dienstleistungsqualität aus Kundensicht

Stauss, Bernd - 1992

Persistent link: https://www.econbiz.de/10004141648

Customer service problems : from problem detection to problem prevention by "Service problem deployment"

Stauss, Bernd - 1992

Persistent link: https://www.econbiz.de/10000843396

Dienstleistungsqualität aus Kundensicht

Stauss, Bernd - 1992

Persistent link: https://www.econbiz.de/10000845350

International service research : status quo, developments, and consequences for the emerging services science

Stauss, Bernd - In: Services science : fundamentals, challenges and future …, (pp. 57-70). 2007

Persistent link: https://www.econbiz.de/10003604931

Retrospective: "culture shocks" in inter-cultural service encounters?

Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383

Persistent link: https://www.econbiz.de/10011615445

Wenn Thomas Mann Ihr Kunde wäre : Lektionen für Servicemanager

Stauss, Bernd - 2012

Persistent link: https://www.econbiz.de/10009600700

Service excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

Gouthier, Matthias H. J. (contributor); … - 2007 - 1. Aufl.

Persistent link: https://www.econbiz.de/10004899140

Aktuelle Forschungsfragen im Dienstleistungsmarketing

Stauss, Bernd - 2009

Persistent link: https://www.econbiz.de/10004930999

A service of the