Narrow search
Showing 1 - 10 of 5,489
Cover Image
Dimensionen und Effekte der Service Excellence im deutschen Bankenmarkt
Weimann, Jürgen - 2020 - 1. Auflage
Hardly any other sector has seen as many drastic changes as the banking industry. Above all, strong declines in … economic effects of service excellence on the German banking market. In doing so, it evaluates a total of four dimensions with …
Persistent link: https://www.econbiz.de/10012226353
Cover Image
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research 24 (2021) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Cover Image
Handbook of services marketing and management
Swartz, Teresa (contributor); Swartz, Teresa A. (ed.) - 2000
Persistent link: https://www.econbiz.de/10001421605
Cover Image
E-Services : opportunities and threats
Evanschitzky, Heiner (ed.) - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003449562
Cover Image
Gastfreundschaft und Gastlichkeit im Tourismus : Kundenzufriedenheit und -bindung mit Hospitality Management
Pechlaner, Harald (ed.); Kayed, Christian (contributor) - 2007
Persistent link: https://www.econbiz.de/10003411535
Cover Image
Kundenloyalität durch Kundenvorteile : segmentspezifische Analyse und Implikationen für das Kundenbeziehungsmanagement
Conze, Oliver - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003498314
Cover Image
Handbook on the experience economy
Sundbo, Jon (ed.); Sørensen, Flemming (contributor) - 2013
This Handbook presents the state of the art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific...
Persistent link: https://www.econbiz.de/10010207710
Cover Image
Handbook of service marketing research
Rust, Roland T. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010342645
Cover Image
Loyalitätswettbewerb in der Patientenversorgung : wahrgenommene Dienstleistungsqualität als Determinante der Patientenloyalität
Keßel, Sebastian Christian - 2014
Persistent link: https://www.econbiz.de/10010382892