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~subject:"Dienstleistung"
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Dienstleistung
Consumer behaviour
88
Beziehungsmarketing
82
Customer satisfaction
82
Konsumentenverhalten
82
Relationship marketing
82
Kundenzufriedenheit
72
Dienstleistungsqualität
52
Service quality
52
Services
42
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Article
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7
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English
38
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Edvardsson, Bo
32
Tronvoll, Bård
10
Witell, Lars
7
Keiningham, Timothy
4
Kristensson, Per
4
Reynoso, Javier
4
Aksoy, Lerzan
3
Colurcio, Maria
3
Gustafsson, Anders
3
Koskela-Huotari, Kaisa
3
Sebastiani, Roberta
3
Skålén, Per
3
Anderson, Laurel
2
Andreassen, Tor Wallin
2
Berry, Leonard L.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Di Pietro, Laura
2
Lervik-Olsen, Line
2
Meiren, Thomas
2
Parasuraman, A.
2
Renzi, Maria Francesca
2
Schäfer, Adrienne
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Alexander
1
Alkire, Linda
1
As'ad, Nabila
1
Ball, Joan
1
Bartsch, Silke
1
Bateson, John E. G.
1
Benoit, Sabine
1
Bitner, Mary Jo
1
Brodie, Roderick J.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Böhmann, Tilo
1
Büttgen, Marion
1
Carida', Angela
1
Chase, Richard B.
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Universität Hamburg
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Journal of service management
10
The journal of services marketing
4
Journal of business research : JBR
3
Journal of service research
2
A Research Agenda for Service Marketing
1
Advances in services innovations
1
Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of service management research : SMR
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Marketing theory
1
Review of marketing research
1
Series on technology management
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
Toward a better understanding of the role of value in markets and marketing
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ECONIS (ZBW)
38
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo
- In:
Driving service productivity : value-creation through …
,
(pp. 73-91)
.
2014
Persistent link: https://www.econbiz.de/10011337811
Saved in:
3
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
8
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
9
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
10
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
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