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The interplay of customer experience and commitment
Keiningham, Timothy; Ball, Joan; Benoit, Sabine; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
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Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke; Fisk, Raymond P.; Kabadayi, Sertan; … - In: Journal of public policy & marketing 40 (2021) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
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Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies
Burton, Jamie; Story, Vicky M.; Raddats, Chris; … - In: International journal of production economics 192 (2017), pp. 29-39
Persistent link: https://www.econbiz.de/10011782297
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Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55
Persistent link: https://www.econbiz.de/10011482155