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~subject:"Dienstleistungsinnovation"
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Dienstleistungsinnovation
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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Undetermined
8
Free
1
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Article
13
Book / Working Paper
1
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Article in journal
8
Aufsatz in Zeitschrift
8
Aufsatz im Buch
5
Book section
5
Aufsatzsammlung
1
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English
14
Author
All
Edvardsson, Bo
14
Witell, Lars
4
Colurcio, Maria
3
Gustafsson, Anders
3
Kristensson, Per
3
Tronvoll, Bård
3
Andreassen, Tor Wallin
2
Lervik-Olsen, Line
2
Sebastiani, Roberta
2
Wetter Edman, Katarina
2
Aal, Kotaiba
1
Anderson, Laurel
1
Brodie, Roderick J.
1
Caridà, Angela
1
Di Pietro, Laura
1
Enquist, Bo
1
Fundin, Anders
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Holmlid, Stefan
1
Jaakkola, Elina
1
Koskela-Huotari, Kaisa
1
Löfberg, Nina
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Parasuraman, A.
1
Renzi, Maria Francesca
1
Reynoso, Javier
1
Sandén, Bodil
1
Schäfer, Adrienne
1
Skålén, Per
1
Stålhammar, Anna
1
Vink, Josina
1
Wild-Weitlaner, Doris
1
Åkesson, Maria
1
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Journal of service management
3
Advances in services innovations
1
Designing for service : key issues and new directions
1
Handbook of service science ; [Vol. 1]
1
Innovating in practice : perspectives and experiences
1
Innovation of strategic reflexivity
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Springer eBook Collection
1
The journal of business & industrial marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
14
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1
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
2
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
3
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
Saved in:
6
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders
;
Edvardsson, Bo
;
Sandén, Bodil
- In:
Innovation of strategic reflexivity
,
(pp. 140-163)
.
2015
Persistent link: https://www.econbiz.de/10010528829
Saved in:
8
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
9
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
10
Conceptualizing resource integration to advance service innovation
Colurcio, Maria
;
Caridà, Angela
;
Edvardsson, Bo
- In:
Innovating in practice : perspectives and experiences
,
(pp. 237-259)
.
2017
Persistent link: https://www.econbiz.de/10011569973
Saved in:
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