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~subject:"Dienstleistungsinnovation"
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Erlang-R : a time-varying queu...
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Dienstleistungsinnovation
Warteschlangentheorie
19
Queueing theory
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Call centre
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Callcenter
8
queues
4
Customer satisfaction
3
Dienstleistungsqualität
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Hospital
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Krankenhaus
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Kundenzufriedenheit
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Service quality
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Statistical method
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Statistische Methode
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Stochastic process
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Stochastischer Prozess
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call centers
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staffing
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Abandonment
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Ankündigungseffekt
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Announcement effect
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Consumer behaviour
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Emergency department
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Emotion
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Gesundheitsversorgung
2
Gesundheitswesen
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Halfin-Whitt regime
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Health care
2
Health care system
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Konsumentenverhalten
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Notaufnahme
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Service innovation
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Theorie
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Theory
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Tourenplanung
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Vehicle routing problem
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capacity planning
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heavy traffic
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nonstationary queues
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queues with time-dependent arrival rates
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Mandelbaum, Avishai
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Zeltyn, Sergey
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Advances in services innovations
1
Service science, management and engineering : education for the 21st Century
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ECONIS (ZBW)
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Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
;
Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
Persistent link: https://www.econbiz.de/10003387944
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Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
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