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~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
Service orientation
41
service orientation
32
Dienstleistungsqualität
30
Service quality
30
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungssektor
13
Service industry
13
Service management
11
Services
10
Arbeitsverhalten
9
Work behaviour
9
Job satisfaction
8
Arbeitszufriedenheit
7
India
7
Consumer behaviour
6
Customer satisfaction
6
Dienstleistung
6
Firm performance
6
Indien
6
Kundenzufriedenheit
6
Leadership
6
Unternehmenserfolg
6
Customer orientation
5
Customer service
5
Führungsstil
5
Konsumentenverhalten
5
Leadership style
5
Leistungsmotivation
5
Performance
5
Servitization
5
Work motivation
5
scale refinement
5
Bundling strategy
4
Commitment
4
Employee engagement
4
Industrial services
4
Innovation
4
Kundenservice
4
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Ande, Diin Fitri
1
Bonfanti, Angelo
1
Briggs, Elten
1
Deretti, Sandro
1
Fellesson, Markus
1
Frimpong, Kwabena
1
Gebauer, Heiko
1
Hakala, Henri
1
Kato, Heitor T.
1
Kindström, Daniel
1
Kirakosyan, Kristine
1
Kohtamaki, Marko
1
Kowalkowski, Christian
1
Kusumastuti, Ratih Dyah
1
Magliocca, Pierpaolo
1
Oliveira, Pedro
1
Parida, Vinit
1
Partanen, Jukka
1
Popli, Sepna
1
Rizvi, Irfan A.
1
Roth, Aleda V.
1
Sabolewski, Michael
1
Salomonson, Nicklas
1
Vigolo, Vania
1
Wahyuni, Sari
1
Wincent, Joakim
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International journal of agile systems and management : IJASM
1
International journal of managerial and financial accounting
1
Journal of Islamic marketing
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Services marketing quarterly
1
The journal of business & industrial marketing
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The journal of services marketing
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ECONIS (ZBW)
10
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1
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
2
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
3
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
4
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
5
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
6
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
7
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
8
Amorphous transdisciplinary service systems
Sabolewski, Michael
- In:
International journal of agile systems and management : …
10
(
2017
)
2
,
pp. 93-115
Persistent link: https://www.econbiz.de/10011847157
Saved in:
9
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
10
Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance
Ande, Diin Fitri
;
Wahyuni, Sari
;
Kusumastuti, Ratih Dyah
- In:
Journal of Islamic marketing
15
(
2024
)
3
,
pp. 653-681
Persistent link: https://www.econbiz.de/10014520443
Saved in:
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