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Lean : a failed theory for public services?
Radnor, Zoe; Osborne, Stephen P. - In: Public management review 15 (2013) 2, pp. 265-287
Persistent link: https://www.econbiz.de/10009727926
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It takes two to tango? : understanding the co-production of public services by integrating the services management and public administration perspectives
Osborne, Stephen P.; Strokosch, Kirsty - In: British journal of management : BJM 24 (2013), pp. 31-47
Persistent link: https://www.econbiz.de/10010125849
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Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe; Osborne, Stephen P.; Kinder, Tony; Mutton, Jean - In: Public management review 16 (2014) 3, pp. 402-423
Persistent link: https://www.econbiz.de/10010346530