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Sustainability in service research
Büttgen, Marion; Hogreve, Jens; Zechiel, Felix; … - In: Journal of service management research : SMR 7 (2023) 3, pp. 147-173
Persistent link: https://www.econbiz.de/10015168629
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Building on the past : advancing theory in services through meta-analysis
Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea - In: Journal of service management 27 (2016) 1, pp. 37-42
Persistent link: https://www.econbiz.de/10011482112
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Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-Beziehung
Bilstein, Nicola; Hogreve, Jens; Bartilla, Katrin - In: Interaktive Wertschöpfung durch Dienstleistungen : …, (pp. 287-308). 2015
Persistent link: https://www.econbiz.de/10010532021
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The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus; Eller, … - In: Journal of marketing 81 (2017) 3, pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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The service-profit chain : reflections, revisions, and reimaginations
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus - In: Journal of service research 25 (2022) 3, pp. 460-477
Persistent link: https://www.econbiz.de/10013395980
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
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Service productivity : a systematic review of a dispersed research area
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Management review quarterly 74 (2024) 3, pp. 1249-1281
Persistent link: https://www.econbiz.de/10015125055