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Gestaltung und Regulierung von freiberuflichen Dienstleistungen : ein allgemeiner Handlungsfaden
Arruñada, Benito - In: Staatlich gebundene Freiberufe im Wandel : rechtliche …, (pp. 115-135). 1998
Persistent link: https://www.econbiz.de/10001323429
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Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard; Patterson, Paul G. - In: Accounting research journal 29 (2016) 1, pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
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Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.; Klaus, Philipp - In: The journal of services marketing 36 (2022) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
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Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von; Wentzel, Daniel; Raff, Stefan - In: Journal of retailing 99 (2023) 2, pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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Der Einfluß Demings auf die Entwicklung des Total Quality Management (TQM)
Kirstein, Henning - 1994
Persistent link: https://www.econbiz.de/10000881254