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Service encounters : the missing link between service quality perceptions and satisfaction
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash C. - In: The journal of applied business research 21 (2005) 3, pp. 15-26
Persistent link: https://www.econbiz.de/10003101928
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Technology and its CRM implications in the shipping industry
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash C. - In: International journal of technology management : IJTM 28 (2004) 1, pp. 88-102
Persistent link: https://www.econbiz.de/10002207323
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Beyond service attributes : do personal values matter?
Durvasula, Srinivas; Lysonski, Steven; Madhavi, A. D. - In: The journal of services marketing 25 (2011) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10009009737
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Diagnosing service quality in retailing : the case of Singapore
Durvasula, Srinivas; Lysonski, Steven - In: Journal for international business and entrepreneurship … 5 (2010) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10008688747
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The consequences of human resource stocks and flows : a longitudinal examination of unit service orientation and unit effectiveness
Ployhart, Robert E.; Weekley, Jeff A.; Ramsey, Jase - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 996-1015
Persistent link: https://www.econbiz.de/10003906466
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Acquiring and developing human capital in service contexts : the interconnectedness of human capital resources
Ployhart, Robert E.; Iddekinge, Chad H. van; MacKenzie, … - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 353-368
Persistent link: https://www.econbiz.de/10009156512