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Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1493-1520
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011609160
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Towards a new model of "customer compliance" service provision
Kasabov, Edward; Warlow, Alex J. - In: European journal of marketing : EJM 44 (2010) 6, pp. 700-729
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003989114
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Cross-generational perceptions and reactions during service recovery
Kasabov, Eduard; Hain, Tessa - In: The service industries journal 34 (2014) 1, pp. 71-87
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010257802
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The compliance business and its customers : gaining competitive advantage by controlling your customers
Kasabov, Eduard - 2012
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009660934
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Re-conceptualising call-centres as sites of control : the insider perspective
Kasabov, Eduard; Cunha, Anna Carolina Cavalcanti Carneiro da - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 25-46
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010344387