Narrow search
Showing 1 - 7 of 7
Cover Image
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.; Goode, Mark M. H. - In: The journal of services marketing 24 (2010) 2/3, pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Cover Image
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.; Fisk, Raymond P.; Sysalova, Hana - In: Journal of service management 27 (2016) 2, pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Cover Image
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Cover Image
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Cover Image
Servicescape research: a review and a research agenda
Ezeh, Chris; Harris, Lloyd C. - In: The marketing review 7 (2007) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10003451068
Cover Image
Forms of falsified online reviews : the good, the bad, and the downright ugly
Istanbulluoglu, Doga; Harris, Lloyd C. - In: European journal of marketing 58 (2024) 2, pp. 497-518
Persistent link: https://www.econbiz.de/10014482693
Cover Image
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209631