Similar Search Results

Service Competition and Product Quality in the U.S. Automobile Industry

Guajardo, Jose; Cohen, Morris A.; Netessine, Serguei - 2016

We study the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S. automobile industry, examining the presence of complementarities/substitution between service attributes and product quality. Our results estimate a median willingness to pay...

Persistent link: https://www.econbiz.de/10014040800

Service competition and product quality in the US automobile industry

Tijerina Guajardo, José Alfredo; Cohen, Morris A.; … - 2014 - Rev. vers. of 2012/54/TOM/ACGRE

Persistent link: https://www.econbiz.de/10010380594

Service competition and product quality in the US automobile industry

Tijerina Guajardo, José Alfredo; Cohen, Morris A.; … - 2014 - Rev. vers. of 2014/15/TOM/ACGRE

Persistent link: https://www.econbiz.de/10010482244

Service differentiation and operating segments : a framework and an application to after-sales services

Tijerina Guajardo, José Alfredo; Cohen, Morris A. - In: Manufacturing & service operations management : M & SOM 20 (2018) 3, pp. 440-454

Persistent link: https://www.econbiz.de/10011914419

Service competition and product quality in the U.S. automobile industry

Tijerina Guajardo, José Alfredo; Cohen, Morris A.; … - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 1860-1877

Persistent link: https://www.econbiz.de/10011518598