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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
81
Innovation
32
Theorie
32
Theory
32
Quality management
31
Qualitätsmanagement
29
Service quality
27
Lieferkette
26
Supply chain
26
Consumer behaviour
18
Konsumentenverhalten
18
Financial audit
17
Wirtschaftsprüfung
17
Corporate social responsibility
15
Product quality
15
Innovation management
14
Innovationsmanagement
14
Produktqualität
14
Corporate Social Responsibility
13
Customer satisfaction
13
Manufacturing industries
13
Beziehungsmarketing
12
Industrie
12
Relationship marketing
12
Firm performance
11
Kundenzufriedenheit
11
Lieferantenmanagement
11
Online retailing
11
Online-Handel
11
Supplier relationship management
11
Unternehmenserfolg
11
Führungskräfte
9
Managers
9
Mass Customization
9
Mass customization
9
Risikomanagement
9
Risk management
9
Coronavirus
8
Estimation
8
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4
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1
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3
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3
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English
26
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Zhang, Min
24
He, Zhen
11
Tong, Lijing
3
Deng, Yingwen
2
Deng, Yujia
2
Hu, Hanxin
2
Huang, Lili
2
Li, Yiwei
2
Sun, Ting
2
Vasarhelyi, Miklos A.
2
Wang, G. Alan
2
Wu, Bin
2
Wu, Yongliang
2
Xie, Lu
2
Xiong, Jingjing
2
Yang, Zhifeng
2
Ahmed Hassaan Mohammed Ali
1
Chu, Yuxuan
1
Dai, Xujing
1
Goh, Thong Ngee
1
Gul, Ferdinand A
1
He, Shuguang
1
Hu, Hao
1
Huang, Dali
1
Jin, Biying
1
Ke, Ben
1
Lan, Bin
1
Li, Dan
1
Li, Li
1
Li, Rulan
1
Li, Xiaobing
1
Li, Xu
1
Li, Zihui
1
Liang, Shichang
1
Lin, Bin
1
Moustapha, Farouk Adewale
1
Qin, Fang
1
Song, Jing
1
Sun, Lin
1
Wang, Alan G.
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of quality and service sciences
2
Abacus : a journal of accounting, finance and business studies
1
Accounting and business research
1
Australian accounting review : AAR
1
International journal of management, economics and social sciences : IJMESS
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of retail and distribution management
1
Journal of accounting and public policy
1
Journal of business ethics : JOBE
1
Journal of business finance & accounting : JBFA
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service theory and practice : JSTP
1
The British accounting review : the journal of the British Accounting Association
1
The international journal of accounting
1
The international journal of accounting : TIJA
1
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
1
Total quality management & business excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
26
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1
Service quality evaluation of car rental industry in China
Zhang, Min
;
Xie, Yueyue
;
Huang, Lili
;
He, Zhen
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
Saved in:
2
A study of key success factors of service enterprises in China
Zhang, Min
;
Jin, Biying
;
Wang, G. Alan
;
Goh, Thong Ngee
; …
- In:
Journal of business ethics : JOBE
134
(
2016
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011452910
Saved in:
3
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
4
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min
;
Dai, Xujing
;
He, Zhen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
Saved in:
5
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
8
Service quality scale development for fully automatic operation metro system
He, Zhen
;
Hu, Hao
;
Zhang, Min
;
Qin, Fang
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10014315033
Saved in:
9
Leadership for Quality 4.0 : development and validation of a multidimensional measure
Zheng, Kaixin
;
Deng, Yujia
;
Zhang, Min
;
He, Zhen
- In:
Total quality management & business excellence
35
(
2024
)
11/12
,
pp. 1233-1254
Persistent link: https://www.econbiz.de/10015048921
Saved in:
10
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
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