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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Data envelopment analysis
20
Data-Envelopment-Analyse
20
Performance measurement
20
Performance-Messung
20
Iran
13
AHP-Verfahren
12
AHP approach
11
Service quality
10
Customer satisfaction
8
Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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DEA
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Erfolgsfaktor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Hotellerie
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Knowledge management
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Ranking-Verfahren
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Success factor
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critical success factors
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data envelopment analysis
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CSFs
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Efficiency
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Hotel industry
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Kundenzufriedenheit
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Prioritization
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Quality management
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Qualitätsmanagement
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Ranking method
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Wissensmanagement
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Bank
5
Data envelopment analysis (DEA)
5
TOPSIS
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Analytic network process (ANP)
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Effizienz
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Hotel
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Human capital
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Shirouyehzad, Hadi
10
Dabestani, Reza
8
Shahin, Arash
6
Saljoughian, Mohammad
3
Arabzad, S. Mohammad
2
Aryanezhad, Mir-Bahador
2
Lofti, Farhad Hosseinzadeh
2
Lotfi, Farhad Hosseinzadeh
2
Tavakoli, Mohammad Mehdi
2
Javaheri, Ali
1
Jouzdani, Javid
1
Maaroufi, Niloufar
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International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
2
International journal of services and operations management
2
International journal of financial services management : IJFSM
1
International journal of services, economics and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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2
Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of financial services management …
6
(
2013
)
2
,
pp. 105-117
Persistent link: https://www.econbiz.de/10010237332
Saved in:
3
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
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6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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8
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
9
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
12
(
2013
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
Saved in:
10
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
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