This paper addresses the problem of the level of maintenance and repair of motor vehicles depending on the parameters that take into consideration the internal state of a car service enterprise and the external factors that characterize the environment of its functioning, as well as the cars...

It is becoming more important to accurately measure the level of quality in services and especially automobile related services such as after sales service. This study aims to generate a survey to measure the service quality in automobile aftersales services, eventually to be called...