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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
23
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Beziehungsmarketing
14
Consumer behaviour
14
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14
Relationship marketing
14
Firm performance
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Brand image
9
Customer satisfaction
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Kundenzufriedenheit
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KMU
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Chahal, Hardeep
9
Kumari, Neetu
4
Dutta, Kamani
1
Gupta, Mahesh Chander
1
Lonial, Subhash
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Rani, Asha
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Renu Bala
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Journal of Indian business research
2
Health marketing quarterly
1
International journal of pharmaceutical and healthcare marketing
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of production research
1
International journal of quality and service sciences
1
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
9
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1
Two component customer relationship management model for healthcare services
Chahal, Hardeep
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 343-365
Persistent link: https://www.econbiz.de/10008655293
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2
Conceptualising and measuring experiential health-care services : role of consumer involvement
Chahal, Hardeep
;
Dutta, Kamani
;
Rani, Asha
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 579-605
Persistent link: https://www.econbiz.de/10014336852
Saved in:
3
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
4
Service quality and performance in the public health-care sector
Chahal, Hardeep
;
Kumari, Neetu
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 181-205
Persistent link: https://www.econbiz.de/10009657687
Saved in:
5
Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context
Chahal, Hardeep
;
Kumari, Neetu
- In:
Journal of Indian business research
2
(
2010
)
4
,
pp. 230-255
Persistent link: https://www.econbiz.de/10008934309
Saved in:
6
Consumer perceived value : the development of a multiple item scale in hospitals in the Indian context
Chahal, Hardeep
;
Kumari, Neetu
- In:
International journal of pharmaceutical and healthcare …
6
(
2012
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10009568634
Saved in:
7
Operational flexibility in hospitals : scale development and validation
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
- In:
International journal of production research
56
(
2018
)
10
,
pp. 3733-3755
Persistent link: https://www.econbiz.de/10011888125
Saved in:
8
Revisiting brand performance metrics and its impact on customer loyalty in Indian banking sector : role of relational quality and duration
Chahal, Hardeep
;
Renu Bala
- In:
Journal of Indian business research
16
(
2024
)
2
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014540225
Saved in:
9
Drivers of service ecosystem : moderating role of organizational culture in North Indian hotels
Chahal, Hardeep
- In:
International journal of quality and service sciences
16
(
2024
)
2
,
pp. 295-323
Persistent link: https://www.econbiz.de/10015078687
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