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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
106,268
Konsumentenverhalten
103,825
Entscheidung
26,804
Decision
23,614
Theorie
22,541
Theory
22,248
Relationship marketing
13,332
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13,304
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10,721
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9,436
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9,393
Online-Handel
8,858
Online retailing
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8,553
Markenimage
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8,407
Customer satisfaction
8,046
Kundenzufriedenheit
7,890
Social Web
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Holiday behaviour
7,288
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6,971
Brand
6,960
Online-Marketing
5,957
Internet marketing
5,942
USA
5,727
Service quality
5,484
United States
5,419
Deutschland
5,399
Einzelhandel
5,156
Tourismus
5,138
Retail trade
5,110
Electronic Commerce
5,067
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5,050
Werbewirkung
5,010
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4,996
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Han, Heesup
45
Mattila, Anna S.
32
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Law, Rob
16
Sharma, Piyush
16
McColl-Kennedy, Janet R.
15
Sparks, Beverley
14
Bilgihan, Anil
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Ahn, Jiseon
10
Grégoire, Yany
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Qu, Hailin
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Su, LuJun
10
Van Vaerenbergh, Yves
10
Voorhees, Clay M.
10
Wang, Yao-Chin
10
Wu, Luorong
10
Yi, Youjae
10
Ali, Faizan
9
Hwang, Jinsoo
9
Hyun, Sunghyup Sean
9
Klaus, Philipp
9
Lee, Seonjeong
9
Prayag, Girish
9
Sreejesh, S.
9
Wu, Hung-Che
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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Excellence in Services International Conference <26., 2023, Paisley>
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Friedrich-Schiller-Universität Jena
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Great Britain / Customs Establishment
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IGI Global
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Karlsruher Institut für Technologie
1
Lunds Universitet / Institutet för Ekonomisk Forskning
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
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International journal of hospitality management
257
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
135
International journal of contemporary hospitality management
119
Journal of hospitality marketing & management
100
Journal of travel and tourism marketing
83
The service industries journal
82
Services marketing quarterly
71
Tourism management : research, policies, practice
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service research : JSR
50
Journal of service management
49
Cogent business & management
47
Service business
47
Journal of hospitality and tourism insights
42
Journal of service research
41
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
36
Total quality management & business excellence
35
International journal of quality and service sciences
33
The international journal of bank marketing : IJBM
32
International journal of services, economics and management
31
Psychology & marketing
31
International journal of quality & reliability management
30
International journal of services and operations management
30
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of service theory and practice : JSTP
25
Marketing intelligence & planning
25
Tourism management perspectives : TMP
25
International journal of bank marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of the Academy of Marketing Science
23
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ECONIS (ZBW)
5,436
EconStor
5
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1
Online travel purchasing : a literature review
Amaro, Suzanne
;
Duarte, Paulo
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
Saved in:
2
Customer satisfaction with Korean restaurants in Australia and their role as ambassadors for tourism marketing
Min, Kye-hong
;
Lee, Timothy Jeonglyeol
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 493-506
Persistent link: https://www.econbiz.de/10010395942
Saved in:
3
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
4
Wine tourist engagement with the winescape : scale development and validation
Thomas, Ben
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 793-828
Persistent link: https://www.econbiz.de/10011912763
Saved in:
5
Shaping tourists' destination quality perception and loyalty through destination country image : the importance of involvement and perceived value
Dedeoğlu, Bekir Bora
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 105-117
Persistent link: https://www.econbiz.de/10011998109
Saved in:
6
Domestic tourists' loyalty to a local natural tourist setting : examining predictors from relational and transactional perspectives using a Zambian context
Kwenye, Jane M.
;
Freimund, Wayne
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 161-173
Persistent link: https://www.econbiz.de/10011619570
Saved in:
7
Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations
Schlesinger, Walesska
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012296666
Saved in:
8
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
9
When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.
;
Hanks, Lydia
;
McGinley, Sean
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
Saved in:
10
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
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