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Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Theodorakis, Nicholas D.; Koustelios, Athanasios; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
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Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio; Dlačić, Jasmina; Milfelner, Borut - In: Central European business review : CEBR 12 (2023) 2, pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
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Special issue: Managing the quality of sport services and sport organisations
Robinson, Leigh (contributor) - 2009
Persistent link: https://www.econbiz.de/10003920297
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Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit sports websites
Suh, Young Ik; Ahn, Taesoo; Pedersen, Paul M. - In: International journal of sports marketing & sponsorship 14 (2012/13) 4, pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
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Developing a framework to identify and systematise sources of inefficiencies in sports sponsorship from a sponsee perspective
Dietl, Helmut; Schweizer, Nicolas - In: International journal of sport management and marketing … 15 (2014) 1/2, pp. 36-56
Persistent link: https://www.econbiz.de/10011503985
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Servicequalität des Telefonmarketing : Operationalisierung und Messung der Dienstleistungsqualität im Call-Center
Hafner, Nils - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001534151
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Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J. (ed.) - 2001
Persistent link: https://www.econbiz.de/10001607586
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New sports stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club football
Quansah, Tommy Kweku - In: European Sport management quarterly : ESMQ 24 (2024) 2, pp. 404-427
Persistent link: https://www.econbiz.de/10014564376
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Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai - In: Journal of global scholars of marketing science : … 25 (2015) 2, pp. 109-121
Persistent link: https://www.econbiz.de/10011302928
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Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie; O'Cass, Aron - In: Journal of sport management : the official journal of … 26 (2012) 6, pp. 463-478
Persistent link: https://www.econbiz.de/10009706396