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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
24,188
Preismanagement
18,896
Pricing strategy
18,871
Theorie
10,733
Theory
10,644
Consumer behaviour
8,776
Konsumentenverhalten
8,718
Customer satisfaction
7,568
Kundenzufriedenheit
7,340
Relationship marketing
5,707
Beziehungsmarketing
5,690
Warteschlangentheorie
3,620
Customer service
3,575
Kundenservice
3,196
Queueing theory
3,115
Qualitätsmanagement
2,994
Quality management
2,943
Wirtschaftsprüfung
2,884
Financial audit
2,878
USA
2,776
United States
2,679
Krankenhaus
2,648
Hospital
2,631
Health care
2,350
Deutschland
2,340
Gesundheitsversorgung
2,324
Product quality
2,316
Produktqualität
2,304
Germany
2,180
Gesundheitswesen
1,906
Health care system
1,885
Online-Handel
1,635
Online retailing
1,634
Preis
1,632
Price
1,579
Electronic Commerce
1,522
E-commerce
1,490
Preisdifferenzierung
1,477
Price discrimination
1,459
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5,852
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523
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Siciliani, Luigi
88
Hanushek, Eric Alan
64
Straume, Odd Rune
60
Propper, Carol
57
Brekke, Kurt R.
54
Rivkin, Steven G.
53
Han, Heesup
52
Bruhn, Manfred
49
Mattila, Anna S.
44
Prybutok, Victor R.
39
Gravelle, Hugh
37
Prentice, Catherine
32
Shahin, Arash
31
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
Van Reenen, John
26
Wong, IpKin Anthony
26
McColl-Kennedy, Janet R.
25
Usman, Osly
25
Figlio, David N.
24
Kain, John F.
24
Zhang, Min
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Sharma, Piyush
21
Wirtz, Jochen
21
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
Omer, Thomas C.
20
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National Bureau of Economic Research
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OECD
43
IGI Global
27
World Bank
20
Hochschulrektorenkonferenz
19
Springer Fachmedien Wiesbaden
19
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
10
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
OECD / International Transport Forum
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
3
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
ACA
2
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
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International journal of hospitality management
475
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
265
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
136
International journal of quality and service sciences
130
Journal of travel and tourism marketing
127
International journal of productivity and quality management : IJPQM
125
Service business
119
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
104
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
76
Asia Pacific journal of marketing and logistics
72
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ECONIS (ZBW)
23,261
EconStor
156
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
2
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
3
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
4
An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Kumar, M. Senthil
;
Arumuganathan, R.
- In:
RAIRO / Operations research
47
(
2013
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10010490682
Saved in:
5
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
6
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
7
Economics of service operations and innovation
Paç, M. Fazıl
-
2012
-
UMI 3509386
Persistent link: https://www.econbiz.de/10012012695
Saved in:
8
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
9
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
10
Pricing and operational performance in discretionary services
Tong, Chunyang
;
Rajagopalan, Sampath
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 689-703
Persistent link: https://www.econbiz.de/10010364027
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