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Restaurant QSC inspections and financial performance : an empirical investigation
DiPietro, Robin B.; Parsa, H. G.; Gregory, Amy - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 982-999
Persistent link: https://www.econbiz.de/10009383516
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Sign of the times : testing consumer response to local food signage within a casual dining restaurant
Campbell, Jeffrey; DiPietro, Robin B. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 812-823
Persistent link: https://www.econbiz.de/10010407219
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Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott; DiPietro, Robin B.; So, Kevin Kam Fung - In: International journal of hospitality management 74 (2018), pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan; DiPietro, Robin B.; Fan, Alei - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan; DiPietro, Robin B.; Kim, Kawon Kathy; Meng, Fang - In: International journal of hospitality management 109 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
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Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing; Ma, Forest; DiPietro, Robin B. - In: International journal of hospitality management 103 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
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Franchisee leadership traits vs. manager leadership traits an exploratory study comparing hope, leadership, commitment and service quality delivery
DiPietro, Robin B.; Severt, Denver E.; Welsh, Dianne H. B. - In: International entrepreneurship and management journal 4 (2008) 1, pp. 63-78
Persistent link: https://www.econbiz.de/10003666276