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Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care

Leggat, Sandra G.; Gough, Richard; Bartram, Timothy; … - In: Journal of health organization and management 30 (2016) 6, pp. 939-949

Persistent link: https://www.econbiz.de/10011610024

Diagnosing patient flow issues in the emergency department : an Australasian hospital case study

Boehme, Tillmann; Rylands, Brogan; Fan, Joshua Poh; … - In: Journal of health organization and management 38 (2024) 4, pp. 600-620

Persistent link: https://www.econbiz.de/10014637443

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

Pérez Rave, Jorge Iván; Sánchez Figueroa, Génesis … - In: Journal of health organization and management 36 (2022) 6, pp. 816-838

Persistent link: https://www.econbiz.de/10013367559

Choice of acute care facility by patients : implications for managing urgent care centers

Cakici, Ozden Engin; Dewan, Rajiv M.; Freimer, Marshall - 2015

Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical …

Persistent link: https://www.econbiz.de/10011807904

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments : Evidence from a Field Experiment Providing Wait Information

Ansari, Sina; Debo, Laurens; Ibanez, Maria; Iravani, Seyed - 2022

Overcrowded Emergency Departments (EDs) across locations struggle to improve patient experience while dealing with long waits, which erodes medical and financial performance. We investigate whether and how managers could improve patient satisfaction by communicating waits to patients.We conduct...

Persistent link: https://www.econbiz.de/10014082334

Patient satisfaction perceived in the emergency department : a quantitative study in a state hospital in Romania

Türkeș, Mirela Cătălina; Olariu, Alexandru; … - In: Academic journal of economic studies 3 (2017) 3, pp. 112-117

Persistent link: https://www.econbiz.de/10011737945

Does what happens in the ED stay in the ED? : the effects of emergency department physician workload on post-ED care use

Soltani, Mohamad; Batt, Robert J.; Bavafa, Hessam; … - In: Manufacturing & service operations management : M & SOM 24 (2022) 6, pp. 3079-3098

Persistent link: https://www.econbiz.de/10014299278

Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan

Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13

Persistent link: https://www.econbiz.de/10012292689

Impact of universal healthcare on patient choice and quality of care

KC, Diwas; Kim, Tongil TI - In: Production and operations management : the flagship … 31 (2022) 5, pp. 2167-2184

Persistent link: https://www.econbiz.de/10013277031