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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Online-Marketing
14,230
Internet marketing
14,101
Relationship marketing
13,710
Beziehungsmarketing
13,686
Theorie
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Theory
13,252
Social Web
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Social web
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Markenführung
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8,137
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8,106
Customer satisfaction
7,576
Kundenzufriedenheit
7,418
Markenartikel
7,103
Brand
7,079
Electronic Commerce
6,335
E-commerce
6,072
Werbewirkung
5,812
Advertising effects
5,758
Experiment
5,474
Viral marketing
5,371
Service quality
5,368
Virales Marketing
5,354
Einzelhandel
5,196
Retail trade
5,147
Deutschland
5,023
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4,995
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4,983
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4,965
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Han, Heesup
42
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33
Law, Rob
19
Prentice, Catherine
18
Usman, Osly
18
Wong, IpKin Anthony
17
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Kim, Woo Gon
14
Sparks, Beverley
14
Bilgihan, Anil
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Söderlund, Magnus
12
Balaji, M. S.
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Van Vaerenbergh, Yves
11
Ahn, Jiseon
10
Grégoire, Yany
10
Gursoy, Dogan
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Wu, Luorong
10
Yi, Youjae
10
Cobanoglu, Cihan
9
Hwang, Jinsoo
9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Quach, Sara
9
Sreejesh, S.
9
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Wu, Hung-Che
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Ali, Faizan
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Amin, Muslim
8
Fan, Alei
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Excellence in Services International Conference <26., 2023, Paisley>
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
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International journal of hospitality management
258
Journal of retailing and consumer services
243
The journal of services marketing
144
Journal of business research : JBR
134
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
101
Journal of travel and tourism marketing
80
The service industries journal
79
Services marketing quarterly
74
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service research : JSR
50
Journal of service management
49
Service business
48
Cogent business & management
45
Asia Pacific journal of marketing and logistics
40
Journal of service research
40
Journal of hospitality and tourism insights
38
Journal of air transport management
34
International journal of quality and service sciences
33
Psychology & marketing
33
The international journal of bank marketing : IJBM
33
Total quality management & business excellence
32
International journal of services and operations management
30
International journal of services, economics and management
30
The TQM journal : the international review of organizational improvement
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
Managing service quality : MSQ ; an international journal
28
European journal of marketing : EJM
27
Marketing intelligence & planning
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of service theory and practice : JSTP
25
International journal of bank marketing
24
International journal of electronic marketing and retailing : IJEMR
24
Journal of the Academy of Marketing Science
24
Journal of retailing
23
Journal of strategic marketing
22
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ECONIS (ZBW)
5,320
EconStor
3
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1
Promoting online purchase intention through website quality, EWOM, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
2
Website quality and users' intention to use digital libraries : examining users' attitudes, online co-creation experiences, and eWOM
Pourjahanshahi, Fatemeh
;
Mollahosseini, Ali
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014342236
Saved in:
3
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Nguyen Thi Thu Ha
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
4
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
5
Investigation of the factors influencing the online consumer's choice of a service provider for home improvement
Ponathil, Amal
;
Bhanu, Aasish
;
Piratla, Kalyan
;
Sharma, …
- In:
Electronic commerce research
24
(
2024
)
4
,
pp. 2519-2546
Persistent link: https://www.econbiz.de/10015196516
Saved in:
6
What affects patients' choice of consultant : an empirical study of online doctor consultation service
Huang, Xiao
;
Sun, Pu
;
Zhang, Xiaofei
;
Wu, Jiang
- In:
Electronic commerce research
24
(
2024
)
4
,
pp. 2903-2925
Persistent link: https://www.econbiz.de/10015196553
Saved in:
7
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
8
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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