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The impact of waiting time guarantees on customers' waiting experiences

Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997

Persistent link: https://www.econbiz.de/10000971319

Customer Herding in Services with Waiting Costs

Veeraraghavan, Senthil K.; Debo, Laurens - 2012

We explore customer choice behavior when they face a choice between service providers of unknown service value. Customers arrive according to a Poisson process to the market. Service times are exponentially distributed with the same rate at each service provider. Both the service providers are...

Persistent link: https://www.econbiz.de/10014222658

Service pricing with loss-averse customers

Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777

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Worth the wait? : how restaurant waiting time influences customer behavior and revenue

Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78

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To wait or not to wait : effect of apologies and explanations on customer call abandonment

Wu, Jintao; Wu, Tong; Zhang, Hongbin; Schlegelmilch, Bodo B. - In: The service industries journal 44 (2024) 11/12, pp. 851-872

Persistent link: https://www.econbiz.de/10015050134

Measuring the effect of queues on customer purchases

Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763

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Breathing down your neck! : the impact of queues on customers using a retail service

Dahm, Martin; Wentzel, Daniel; Herzog, Walter; Wiecek, … - In: Journal of retailing 94 (2018) 2, pp. 217-230

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When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking

Ismail, Ismail J. - In: Journal of Islamic marketing 14 (2023) 11, pp. 2887-2906

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A study on the analysis of customer expectation for service quality in auto agencies

Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38

Persistent link: https://www.econbiz.de/10012495659

How does transparency complement customer satisfaction and loyalty in the restaurant business?

Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444

Persistent link: https://www.econbiz.de/10012137803