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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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Improving Patient Safety - How to Use Service Modularity in Healthcare Processes to Manage Systemic Errors
Kapsali, Maria; Bessant, J. - 2012
Complexity in healthcare processes stems from the diversity of the components of the service in terms of activities … suggests firstly at study processes as complex adaptive systems by using the Healthcare Error Proliferation Model, and secondly … purpose, 5 healthcare processes from the surgical ward of a UK hospital are analysed through FMEAs, Root Cause Analysis and …
Persistent link: https://www.econbiz.de/10014164045
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User-oriented quality assessment of IT-supported healthcare processes : a position paper
Ammenwerth, Elske; Breu, Ruth; Paech, Barbara - In: Business Process Management Workshops : BPM 2009 …, (pp. 617-622). 2010
Persistent link: https://www.econbiz.de/10003954609
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Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
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Contracting in medical equipment maintenance services : an empirical investigation
Chan, Tian; Véricourt, Francis de; Besbes, Omar - 2014
Equipment manufacturers offer different types of maintenance service plans (MSPs) that delineate payment structures between equipment operators and maintenance service providers. These MSPs allocate risks differently and thus induce different kinds of incentives. A fundamental question,...
Persistent link: https://www.econbiz.de/10010402192
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Everything is 5S : a simple yet powerful lean improvement approach applied in a preadmission testing center
Delisle, Dennis R.; Freiberg, Valentina - In: Quality management journal : QMJ 21 (2014) 4, pp. 10-22
Persistent link: https://www.econbiz.de/10010426484
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Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing; Wang, Yichuan; Hajli, Nick - In: Technological forecasting & social change : an … 127 (2018), pp. 188-198
Persistent link: https://www.econbiz.de/10011956859