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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
24,130
Internet
23,179
Consumer behaviour
10,132
Konsumentenverhalten
9,934
Mobilkommunikation
7,995
Mobile communications
7,954
Customer satisfaction
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Electronic Commerce
7,449
Kundenzufriedenheit
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3,017
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Social Web
2,865
Wirtschaftsprüfung
2,864
Social web
2,861
Financial audit
2,858
Welt
2,644
World
2,603
Mobile application
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Mobile Anwendung
2,438
Krankenhaus
2,396
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2,384
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Siciliani, Luigi
88
Hanushek, Eric Alan
64
Straume, Odd Rune
60
Propper, Carol
57
Brekke, Kurt R.
54
Rivkin, Steven G.
53
Han, Heesup
52
Bruhn, Manfred
49
Mattila, Anna S.
44
Prybutok, Victor R.
39
Gravelle, Hugh
37
Prentice, Catherine
32
Shahin, Arash
31
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
Van Reenen, John
26
Wong, IpKin Anthony
26
McColl-Kennedy, Janet R.
25
Usman, Osly
25
Figlio, David N.
24
Kain, John F.
24
Zhang, Min
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Wirtz, Jochen
21
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
Omer, Thomas C.
20
Pittman, Jeffrey A.
20
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IGI Global
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World Bank
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Springer Fachmedien Wiesbaden
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World Bank Group
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European Foundation for the Improvement of Living and Working Conditions
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Verlag Dr. Kovač
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Nomos Verlagsgesellschaft
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Europäische Kommission
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Taylor and Francis.
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European Centre for the Development of Vocational Training
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European Commission / Directorate-General for the Information Society and Media
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Edward Elgar Publishing
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European Commission / Directorate-General for Education, Youth, Sport and Culture
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European Commission / Directorate-General for Health and Food Safety
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OECD / International Transport Forum
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
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European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
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Europäische Kommission / Generaldirektion Bildung und Kultur
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
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Organisation for Economic Co-operation and Development
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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ACA
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Bad Orber Gespräche <10., 2005, Berlin>
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
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International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
135
International journal of quality and service sciences
130
Journal of travel and tourism marketing
126
International journal of productivity and quality management : IJPQM
125
Service business
119
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
103
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
Asia Pacific journal of marketing and logistics
72
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ECONIS (ZBW)
23,203
EconStor
156
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
2
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
3
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
4
Matching audio/video app features with young user preferences : an integrated approach
Lin, Chin-Feng
;
Fu, Chen-Su
;
Wu, Chi-Yun
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1810-1823
Persistent link: https://www.econbiz.de/10014335641
Saved in:
5
The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
- In:
International journal of business environment : IJBE
15
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
Saved in:
6
Multidimensional value of customers' mobile service experiences in the food service context
Kwon, Jookyung
;
Yu, Hoyeol
;
Ahn, Jiseon
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 912-927
Persistent link: https://www.econbiz.de/10014363988
Saved in:
7
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
Anand, Komal
;
Arya, Vikas
;
Suresh, Sheena
;
Sharma, Anshuman
- In:
Tourism planning & development
20
(
2023
)
2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10014235316
Saved in:
8
Mobile food ordering apps, restaurant performance, and customer satisfaction
Xu, Yue
;
Liu, Xiaoou
;
Mao, Zhenxing
;
Zhou, Jianhua
- In:
The Cornell hospitality quarterly
65
(
2024
)
4
,
pp. 497-508
Persistent link: https://www.econbiz.de/10015156943
Saved in:
9
Modeling consumers' trust in mobile food delivery apps : perspectives of technology acceptance model, mobile service quality and personalization-privacy theory
Diep Ngoc Su
;
Nguyen An Ngoc Nguyen
;
Ly Ngoc Thi Nguyen
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 535-569
Persistent link: https://www.econbiz.de/10013327147
Saved in:
10
Composite quality of service and decision making perspectives in wireless networks
Ahluwalia, Punit
;
Varshney, Upkar
- In:
Decision support systems : DSS ; the international journal
46
(
2008/09
)
2
,
pp. 542-551
Persistent link: https://www.econbiz.de/10003813966
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