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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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Dienstleistung
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Leistungsmotivation
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self-determination theory
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B-to-B-Marketing
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Business-to-business marketing
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Gesundheitsversorgung
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Health care system
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Rayburn, Steven W.
5
Mohan, Mayoor
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Alkire, Linda
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Anderson, Sidney
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Arnold, Todd J.
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Davis, Kathryn Simons
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Gilliam, David A.
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Hall, John R.
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The service industries journal
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International journal of market research
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Journal of public policy & marketing
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The journal of services marketing
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ECONIS (ZBW)
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Comparative analysis of attributions from customer experiences and journeys
Gilliam, David A.
;
Preston, Teresa
;
Rockwell, Casey C.
; …
- In:
International journal of market research
64
(
2022
)
5
,
pp. 672-698
Persistent link: https://www.econbiz.de/10013389119
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2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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3
Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons
;
Mohan, Mayoor
;
Rayburn, Steven W.
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
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4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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5
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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6
Service captivity : no choice, no voice, no power
Rayburn, Steven W.
;
Mason, Marlys J.
;
Volkers, Maarten
- In:
Journal of public policy & marketing
39
(
2020
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10012534280
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