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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Project management
5
Structural equation model
5
Strukturgleichungsmodell
5
Customer satisfaction
4
Enterprise resource planning (ERP)
4
Organizational performance
4
Projektmanagement
4
Service quality
4
Betriebliches Informationssystem
3
Business intelligence system
3
ERP system
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ERP-System
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Implementation
3
Kundenzufriedenheit
3
Adoption
2
Antecedents
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Bibliometrics
2
Bibliometrie
2
Bordering cities
2
Brand loyalty
2
Business process re-engineering
2
Cognition
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Comparative studies
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Consumer loyalty
2
Consumer satisfaction
2
Consumer switching costs
2
Content analysis
2
Coping strategy
2
Coping-Strategie
2
Critical success factors
2
Critical success factors (CSFs)
2
Customer retention
2
ERP
2
Einführung
2
Enterprise resource planning
2
Erfolgsfaktor
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Firm performance
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Implementation of enterprise systems
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Information system success
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Wu, Ming-Lu
2
Ram, Jiwat
1
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Asia Pacific journal of marketing and logistics
1
Eurasian business review
1
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ECONIS (ZBW)
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A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat
;
Wu, Ming-Lu
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
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2
Cross-border comparative studies of service quality and consumer satisfaction : some empirical results
Wu, Ming-Lu
- In:
Eurasian business review
4
(
2014
)
1
,
pp. 89-106
Persistent link: https://www.econbiz.de/10010493674
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