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Influencing factors of online reviews : an empirical analysis of determinants of purchase intention

Thomas, Marc-Julian; Wirtz, Bernd W.; Weyerer, Jan C. - In: International journal of electronic business : IJEB 15 (2019) 1, pp. 43-71

Persistent link: https://www.econbiz.de/10012251164

The Influence of Price, Brand Trust, and Quality of Service on Product Purchase Decisions on E-Commerce JD.ID

Ismi Nabila, Amira; Usman, Osly - 2021

This study aims to determine how the effect of price, brand trust, and service quality on product purchasing decisions in E-commerce JD.ID. This research was conducted for three months starting from September 2020 to December 2020. The method used in this study was a survey with a quantitative...

Persistent link: https://www.econbiz.de/10013241851

A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context

Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386

Persistent link: https://www.econbiz.de/10010469088

Retail price discount depth and perceived quality uncertainty

Zheng, Dan; Chen, Yuxin; Zhang, Zhe; Che, Hai - In: Journal of retailing 98 (2022) 3, pp. 542-557

Persistent link: https://www.econbiz.de/10013426750

Customer loyalty in the ADSL services market in Spain : background and moderating effects

Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10010346098

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Critical factors affecting consumer acceptance of online health communication : an application of service quality models

Lee, Jung Wan - In: Journal of Asian finance, economics and business : JAFEB 4 (2017) 3, pp. 85-94

Persistent link: https://www.econbiz.de/10011917568

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

Persistent link: https://www.econbiz.de/10012693067

A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling

Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720

Persistent link: https://www.econbiz.de/10012221981