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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Information systems research : ISR
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Decision support systems : DSS ; the international journal
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E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
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ECONIS (ZBW)
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Audit quality for US-listed Chinese companies
Dang, Chien Minh
;
Fargher, Neil
;
Lee, Gladys
- In:
International journal of auditing : IJA
21
(
2017
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10011694936
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2
Balancing IT with the human touch : optimal investment in IT-based customer service
Ba, Sulin
;
Stallaert, Jan
;
Zhang, Zhongju
- In:
Information systems research : ISR
21
(
2010
)
3
,
pp. 423-442
Persistent link: https://www.econbiz.de/10008660913
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3
Online price dispersion : a game-theoretic perspective and empirical evidence
Ba, Sulin
;
Stallaert, Jan
;
Zhang, Zhongju
- In:
Information systems research : ISR
23
(
2012
)
2
,
pp. 575-592
Persistent link: https://www.econbiz.de/10009565676
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4
Comparing the quality of customer service in 3D virtual worlds to Web-based service
Ba, Sulin
;
Ke, Dan
;
Stallaert, Jan
;
Zhang, Zhongju
- In:
E-Life: web-enabled convergence of commerce, work, and …
,
(pp. 234-247)
.
2012
Persistent link: https://www.econbiz.de/10009548702
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5
Price competition with service level guarantee in web services
Zhang, Zhongju
;
Tan, Yong
;
Dey, Debabrata
- In:
Decision support systems : DSS ; the international journal
47
(
2009
)
2
,
pp. 93-104
Persistent link: https://www.econbiz.de/10003863453
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