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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
22
Konsumentenverhalten
21
Customer satisfaction
19
Kundenzufriedenheit
18
Beziehungsmarketing
14
Relationship marketing
14
South Korea
14
Südkorea
14
Online retailing
12
Online-Handel
12
Service quality
11
Confidence
9
Vertrauen
9
Longitudinal study
7
Longitudinal analysis
6
Längsschnittanalyse
6
Brand image
5
Gastronomie
5
Markenimage
5
Reisevermittler
5
Restaurant industry
5
Travel agency
5
B-to-B-Marketing
4
Brand loyalty
4
Business-to-business marketing
4
E-commerce
4
Electronic Commerce
4
Firm performance
4
Internet marketing
4
Lieferantenmanagement
4
Supplier relationship management
4
Unternehmenserfolg
4
Arbeitszufriedenheit
3
Bank
3
Innovation
3
Job satisfaction
3
Markentreue
3
Mobile communications
3
Mobilkommunikation
3
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English
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Ha, Hong Youl
8
Janda, Swinder
2
Pan, Huifeng
2
Zhang, Yiyue
2
Akamavi, Raphaël K.
1
Ha, Hong-youl
1
Mohamed, Elsayed
1
Muthaly, Siva
1
Muthaly, Siva K. K.
1
Pellmann, Katharina
1
Son, Hee-young
1
Su, Zerui
1
Xu, Yue
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International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of current issues and research in advertising : JCIRA
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
The service industries journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
10
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1
Development of brand equity : evaluation of four alternative models
Ha, Hong Youl
;
Janda, Swinder
;
Muthaly, Siva K. K.
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10003993304
Saved in:
2
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
3
The evolution of expectations of and attitudes toward online travel agencies over time
Ha, Hong Youl
;
Janda, Swinder
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 966-980
Persistent link: https://www.econbiz.de/10011627393
Saved in:
4
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng
;
Ha, Hong Youl
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Saved in:
5
Longitudinal impact of perceived fairness after service failures : evidence from online travel agencies
Su, Zerui
;
Ha, Hong Youl
-
2025
Persistent link: https://www.econbiz.de/10015375996
Saved in:
6
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
7
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
8
Does service innovation reduce customer defection intentions among disappointed customers? : a latent growth modeling approach in the hotel sector
Zhang, Yiyue
;
Ha, Hong Youl
-
2025
Persistent link: https://www.econbiz.de/10015340090
Saved in:
9
Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.
;
Mohamed, Elsayed
;
Pellmann, Katharina
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
Saved in:
10
The effects of advertising spending on satisfaction : a comparison study of bank and supermarket industries
Ha, Hong-youl
;
Muthaly, Siva
- In:
Journal of current issues and research in advertising : …
30
(
2008
)
2
,
pp. 87-97
Persistent link: https://www.econbiz.de/10003807892
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