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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
27
Consumer behaviour
27
Konsumentenverhalten
27
Relationship marketing
27
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Kundenwert
7
Marketing
7
Customer value
6
Dienstleistungsmarketing
6
Marketing management
6
Marketingmanagement
6
Services marketing
6
Brand management
4
Customer integration
4
Dienstleistung
4
Dienstleistungssektor
4
Kundenintegration
4
Markenführung
4
Service industry
4
Services
4
customer experience
4
Bank lending
3
Customer service
3
Einzelhandel
3
Kreditgeschäft
3
Kundenservice
3
Lieferantenmanagement
3
Marketing theory
3
Marketingtheorie
3
Measurement
3
Messung
3
Retail trade
3
Stakeholder
3
Supplier relationship management
3
Viral marketing
3
Virales Marketing
3
customer experience management
3
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6
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9
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1
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9
Aufsatz in Zeitschrift
9
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English
10
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Lemon, Katherine N.
6
Bone, Sterling A.
3
Bolton, Ruth N.
2
Christensen, Glenn L.
2
Gustafsson, Anders
2
Voorhees, Clay M.
2
Williams, Jerome D.
2
Adams, Stella
1
Beck, Jonathan M.
1
Bolton, Ruth M.
1
Bone, Sterling
1
Bramlett, Matthew D.
1
De Keyser, Arne
1
DeTienne, Kristen Bell
1
Evanschitzky, Heiner
1
Field, Joy M.
1
Fombelle, Paul W.
1
Fotheringham, Darima
1
Gregoire, Yany
1
Huang, Ming-Hui
1
Keiningham, Timothy
1
Klaus, Philipp
1
Lederer, Anneliese
1
Lubin, Paul C.
1
Malhotra, Neeru
1
McColl-Kennedy, Janet R.
1
Ostrom, Amy L.
1
Randhawa, Praneet
1
Sousa, Rui
1
Subramony, Mahesh
1
Verhoef, Peter C.
1
Verleye, Katrien
1
Walkowiak, Travis
1
Wangenheim, Florian von
1
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Journal of service research
3
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of marketing
1
Journal of public policy & marketing
1
Journal of retailing and consumer services
1
MSI reports : working paper series
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
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ECONIS (ZBW)
10
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1
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
2
The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Bolton, Ruth N.
;
Lemon, Katherine N.
;
Bramlett, Matthew D.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 48-71
Persistent link: https://www.econbiz.de/10002707976
Saved in:
3
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
4
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Rejected, shackled, and alone : the impact of systemic restricted choice on minority consumers' construction of self
Bone, Sterling A.
;
Christensen, Glenn L.
;
Williams, …
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
2
,
pp. 451-474
Persistent link: https://www.econbiz.de/10010401122
Saved in:
8
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
9
Shaping small business lending policy through matched-pair mystery shopping
Bone, Sterling A.
;
Christensen, Glenn L.
;
Williams, …
- In:
Journal of public policy & marketing
38
(
2019
)
3
,
pp. 391-399
Persistent link: https://www.econbiz.de/10012534254
Saved in:
10
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
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