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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
18,443
Quality management
16,535
Service quality
2,961
Product quality
2,304
Produktqualität
2,297
Theorie
2,130
Theory
2,129
Deutschland
1,506
Standardisierung
1,386
Standardization
1,383
Germany
1,365
Prozessmanagement
1,328
TQM
1,246
Business process management
1,227
Supply chain
1,038
Lieferkette
1,036
Lean Management
976
Industrie
952
Lean management
950
Manufacturing industries
947
Customer satisfaction
918
Performance measurement
876
Kundenzufriedenheit
873
Lean Production
849
Performance-Messung
844
Lean production
836
Unternehmenserfolg
806
Firm performance
796
Krankenhaus
790
Hospital
728
Gesundheitswesen
689
Health care
683
Organizational change
683
Gesundheitsversorgung
676
Health care system
657
Relationship marketing
628
Beziehungsmarketing
625
Innovation
603
Organisatorischer Wandel
593
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1,179
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584
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84
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Article
2,157
Book / Working Paper
773
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8
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Article in journal
1,977
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1,977
Aufsatz im Buch
160
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Hochschulschrift
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Graue Literatur
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Arbeitspapier
69
Working Paper
69
Collection of articles of several authors
48
Sammelwerk
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Conference paper
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46
Bibliografie enthalten
33
Bibliography included
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Konferenzschrift
30
Case study
28
Fallstudie
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Aufsatzsammlung
23
Amtsdruckschrift
20
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18
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8
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8
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2,588
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Bruhn, Manfred
32
Rahman, Zillur
14
Shahin, Arash
14
Talib, Faisal
14
Antony, Jiju
12
Schreier, Gerhard
11
Dahlgaard-Park, Su Mi
10
McFadden, Kathleen L.
10
Cudney, Elizabeth A.
9
Prybutok, Victor R.
9
Qureshi, M. N.
9
Tarí, Juan José
9
Dahlgaard, Jens Jörn
8
Marimon, Frederic
8
Medeiros, Denise Dumke de
8
Aobdia, Daniel
7
Melo, Fagner José Coutinho de
7
Sampaio, Paulo
7
Zhang, Min
7
Abbott, Lawrence J.
6
Chakraborty, Subhajit
6
Gremyr, Ida
6
Gupta, Ajay
6
Rust, Roland T.
6
Vrat, Prem
6
Awasthi, Anjali
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chandrasekaran, Aravind
5
Che, Limei
5
Dwivedi, Yogesh K.
5
Elg, Mattias
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
He, Zhen
5
Heras-Saizarbitoria, Iñaki
5
Hopp, Wallace J.
5
Kaynak, Hale
5
Kunst, Paul
5
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Hochschulrektorenkonferenz
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OECD
8
IGI Global
7
European Commission / Joint Research Centre
6
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Taylor and Francis.
3
World Bank
3
ACA
2
DAAD
2
ENQA
2
European Commission / Directorate-General for Research
2
Forum Bildung
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Organisation for Economic Co-operation and Development
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Apprimus Verlag
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
California Agricultural Experiment Station
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Ebs European Business School
1
Edward Elgar Publishing
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
The TQM journal : the international review of organizational improvement
80
International journal of productivity and quality management : IJPQM
74
International journal of quality & reliability management
66
Total quality management & business excellence
49
Quality management journal : QMJ
48
International journal of quality and service sciences
45
International journal of services and operations management
32
Auditing : a journal of practice & theory
27
Journal of health organization and management
25
Beiträge zur Hochschulpolitik
23
Health care management review : the journal for health care management research
21
International journal of production research
18
Managerial auditing journal
18
International journal of hospitality management
17
Amfiteatru economic : an economic and business research periodical
16
International journal of business information systems : IJBIS
16
International journal of six sigma and competitive advantage : IJSSCA
16
The accounting review : a publication of the American Accounting Association
16
Benchmarking : an international journal ; BIJ
15
Journal of retailing and consumer services
15
Cogent business & management
14
European research studies
14
The service industries journal
14
International journal of production economics
13
International journal of services and operations management : IJSOM
13
Journal of air transport management
12
Managing service quality : MSQ ; an international journal
12
Benchmarking : an international journal
11
International journal of services and standards
11
International journal of services, economics and management
11
Service business
11
Administrative Sciences : open access journal
10
European journal of operational research : EJOR
10
International journal of auditing : IJA
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Journal of business research : JBR
9
Business process management journal
8
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
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1
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
Saved in:
4
Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory
Nabavi, Vahid
;
Azizi, Majid
;
Faezipour, Mehdi
- In:
International journal of quality & reliability management
31
(
2014
)
8
,
pp. 921-937
Persistent link: https://www.econbiz.de/10010413632
Saved in:
5
Changes in technical efficiency after quality management certification : a DEA approach using difference-in-difference estimation with genetic matching in the hospital industry
Lindlbauer, Ivonne
;
Schreyögg, Jonas
;
Winter, Vera
- In:
European journal of operational research : EJOR
250
(
2016
)
3
,
pp. 1026-1036
Persistent link: https://www.econbiz.de/10011445367
Saved in:
6
Effect of instituting quality objectives on on-time delivery performance
Almaoui, Mohamad
;
Saouli, Mohamad
;
Sinha, Bhaskar
- In:
International journal of strategic business alliances
4
(
2015
)
1
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011508732
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Factors influencing the choice of a quality certification in the Spanish hospitality industry
Djofack, Sidonie
;
Camacho Robledo, Marco Antonio
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 145-155
Persistent link: https://www.econbiz.de/10012584870
Saved in:
9
Co-deployment of quality standards : a systematic literature review
Dahar, Hind
;
Roudies, Ounsa
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012516398
Saved in:
10
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
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