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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Taiwan
5
Corporate social performance
4
Discretionary citizenship
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Ethical citizenship
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Service quality
4
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China
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Container terminal
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Stadtentwicklung
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Feng, Cheng-min
2
Hsieh, Cheng-hsien
1
Huang, Yu-kai
1
Wang, Rong-tsu
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Wang, Shu-mei
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Wu, Pei-ju
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International journal of electronic customer relationship management : IJECRM
1
Journal of air transport management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
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2
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
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3
Stakeholder perspective on urban transport systems service quality
Wang, Shu-mei
;
Feng, Cheng-min
;
Hsieh, Cheng-hsien
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1103-1119
Persistent link: https://www.econbiz.de/10008824980
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