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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
44
Konsumentenverhalten
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Tourism
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Tourismus
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Holiday behaviour
25
Urlaubsverhalten
25
China
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Tourismuswirtschaft
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Artificial intelligence
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Künstliche Intelligenz
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Tourism marketing
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Tourismusmarketing
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Confidence
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Destination management
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Hospital
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Hotellerie
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Job satisfaction
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Krankenhaus
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Vertrauen
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Arbeitszufriedenheit
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Beziehungsmarketing
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Coronavirus
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Experiment
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Relationship marketing
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Brand image
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Destinationsmanagement
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Emotion
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Gursoy, Dogan
16
Chi, Oscar Hengxuan
3
Cai, Ruiying
2
Chi, Christina G.
2
Lin, Hongxia
2
Lu, Lu
2
Zhang, Meng
2
Ai, Jin
1
Anaya, Gerardo Joel
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Chen, Joseph
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Chi, Christina Geng-Qing
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Della Corte, Valentina
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Denton, Gregory
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Fu, Xiaorong
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Huang, Yingying
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Liang, Lifang
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Liu, Wenhui
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Liu, Yue
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Lv, Xingyang
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Prisco, Anna
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Sepe, Fabiana
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Wu, Gang
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Wu, Xuanjin
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Xiao, Guangshun
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International journal of hospitality management
5
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism management : research, policies, practice
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ECONIS (ZBW)
16
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1
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Huang, Yingying
;
Gursoy, Dogan
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4074-4091
Persistent link: https://www.econbiz.de/10015145310
Saved in:
4
Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Wu, Gang
;
Liang, Lifang
;
Gursoy, Dogan
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820030
Saved in:
5
Theoretical examination of destination loyalty formation
Gursoy, Dogan
;
Chen, Joseph
;
Chi, Christina G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 809-827
Persistent link: https://www.econbiz.de/10010395526
Saved in:
6
Developing a consumer complaining and recovery effort scale
Lu, Lu
;
Gursoy, Dogan
;
Chi, Christina Geng-Qing
;
Xiao, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 686-715
Persistent link: https://www.econbiz.de/10011912319
Saved in:
7
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
10
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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