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How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sarkar Sengupta, Aditi; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sarkar Sengupta, Aditi; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
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Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.; Jha, Subhash; Sarkar Sengupta, Aditi; … - In: Journal of business research : JBR 86 (2018), pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
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Misery loves company : evaluation of negative e-WOM effects at the post-service recovery stage
Sarkar Sengupta, Aditi; Stafford, Marla Royne; Fox, Alexa K. - In: Journal of service theory and practice 34 (2024) 4, pp. 493-518
Persistent link: https://www.econbiz.de/10015055427
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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Impact of servicescape dimensions on customer satisfaction and behavioural intentions : a case of casual dining restaurants
Arora, Sonali; Gupta, Rahul; Gupta, Sangeeta; Mishra, … - In: International journal of work innovation : IJWI 5 (2024) 4, pp. 333-346
Persistent link: https://www.econbiz.de/10015210248
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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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Determinants of customer satisfaction with the online shopping environment : evidence from India
Gupta, Sahil; Aggarwal, Arun; Mittal, Amit; Chand, … - In: International journal of business and globalisation : IJBG 31 (2022) 3, pp. 328-339
Persistent link: https://www.econbiz.de/10013476768
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Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal; Gupta, Sanjay; Devi, Chandrika; Walia, Nidhi - In: Benchmarking : an international journal 30 (2023) 10, pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538