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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
45
Konsumentenverhalten
39
Customer satisfaction
23
Relationship marketing
22
Beziehungsmarketing
21
Kundenzufriedenheit
19
Service quality
19
Nigeria
16
Viral marketing
13
Virales Marketing
13
Customer loyalty
9
Social Web
8
Social web
8
Internet marketing
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Online-Marketing
7
Relationship quality
7
Customer orientation
6
Expertise
6
Information sharing
6
Lieferantenmanagement
6
Supplier relationship management
6
Brand image
5
Brand management
5
Customer commitment
5
Markenführung
5
Markenimage
5
Service reliability
5
Telecommunications industry
5
Telekommunikationssektor
5
United Kingdom
5
Dienstleistungssektor
4
Electronic commerce
4
Innovation adoption
4
Innovationsakzeptanz
4
Internet
4
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Article
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Aufsatz in Zeitschrift
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English
16
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Izogo, Ernest
9
Jayawardhena, Chanaka
7
Farrell, Andrew M.
2
Ogba, Ike-Elechi
2
Dibb, Sally
1
Elbedweihy, Alaa M.
1
Elsharnouby, Mohamed H.
1
Elsharnouby, Tamer H.
1
Glanville, Katel
1
Hamilton, Robert
1
Harness, David
1
Karjaluoto, Heikki
1
Leppäniemi, Matti
1
Liu, Hongfei
1
Praedu, Chukwunonso
1
Ranaweera, Chatura
1
Reza, Abdi
1
Souchon, Anne L.
1
Wu, Meimei
1
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African journal of economic and management studies : AJEMS
2
International journal of quality & reliability management
2
African journal of business and economic research : AJBER
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of emerging markets
1
International journal of retail & distribution management
1
Journal of marketing analytics : JMA
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
16
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1
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
2
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
3
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
4
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
5
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
6
Customers' service quality perception in automotive repair
Izogo, Ernest
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
7
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
8
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
9
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest
;
Reza, Abdi
;
Ogba, Ike-Elechi
;
Praedu, …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
10
The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
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