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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes

Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129

Persistent link: https://www.econbiz.de/10012053417

Service quality in airport hotel chains through the lens of online reviewers

Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012390003

Restaurant containment measures and perceived service quality : implications for future pandemics

Ramos, Ricardo F.; Moro, Sérgio - 2024

Persistent link: https://www.econbiz.de/10015077301

A Pan-European approach to customer satisfaction : an optimal strategy?

Ueltschy, Linda C.; Laroche, Michel; Rita, Paulo; … - In: Multinational business review 16 (2008) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10003890261

Exploring backpackers' perceptions of the hostel service quality

Brochado, Ana; Rita, Paulo; Gameiro, Carlos - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1839-1855

Persistent link: https://www.econbiz.de/10011447534

How the response to service incidents change customer-firm relationships

Coelho, Pedro Simões; Rita, Paulo; Ramos, Ricardo F. - In: European journal of management and business economics : … 32 (2023) 2, pp. 168-184

Purpose This paper analyzes previously unmeasured effects of a response to a service incident called "benevolent" within the customer -firm relationship. Design/methodology/approach A questionnaire was administered to telecommunication customers in a Western European country, and the model was...

Persistent link: https://www.econbiz.de/10014318788