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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Operative Steuerung von Dienstleistungsprozessen : Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessen
Leyer, Michael
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2012
Persistent link: https://www.econbiz.de/10012878589
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A method for matching customer integration with operational control of service processes
Leyer, Michael
;
Moormann, Jürgen
- In:
Management research review
35
(
2012
)
11
,
pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael
;
Kronsbein, Daniel
;
Willis, Richard
; …
- In:
International journal of production research
54
(
2016
)
11/12
,
pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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