Some industries such as healthcare and financial services have reported significant productivity gains from introduction of new technologies. However, other more traditional, labor-intensive industries are lagging behind. We use granular data to examine the impact of a customer-facing technology...

Background: Traffic represents a key operational input, especially in healthcare, as many aspects of medicine cannot happen from a distance. Though serious consequences follow delayed or omitted care, with the emergence of Covid-19 in March of 2020, traffic to many healthcare clinics fell...