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~subject:"Dienstleistungsqualität"
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Logic and Integer Programming
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Dienstleistungsqualität
Customer satisfaction
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of project management : the journal of The International Project Management Association
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ECONIS (ZBW)
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
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