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Occupational stress as a mediator between organisational intelligence traits and digital government service quality : a triangulation design approach
Subashini Ramakrishnan; Mutum, Dilip S.; Myint Moe Chit; … - In: Journal of service theory and practice 34 (2024) 6, pp. 787-821
Persistent link: https://www.econbiz.de/10015198338
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Antecedents of consumer-based electronic retail brand equity : an integrated model
Butt, Muhammad Mohsin; Yingchen, Yu; Mohd-Any, Amrul Asraf - In: Asian Academy of Management journal : AAMJ 23 (2018) 2, pp. 69-99
Persistent link: https://www.econbiz.de/10012056659
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A conceptual model of the relationship between organisational intelligence traits and digital government service quality : the role of occupational stress
Subashini Ramakrishnan; Wong, Meng Seng; Myint Moe Chit; … - In: International journal of quality & reliability management 39 (2022) 6, pp. 1429-1452
Persistent link: https://www.econbiz.de/10013397829
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The mediating role of occupational stress : a missing link between organisational intelligence traits and digital government service quality
Subashini Ramakrishnan; Wong, Meng Seng; Myint Moe Chit; … - In: International journal of quality & reliability management 41 (2024) 2, pp. 532-558
Persistent link: https://www.econbiz.de/10014470924
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Moderating role of perceived justice between employee incivility and consequences of brand hate
Fakhra Malik Mushtaq; Zalfa Laili Hamzah; Ezlika Binti … - In: Journal of Asia Business Studies 19 (2025) 1, pp. 204-230
Persistent link: https://www.econbiz.de/10015327107