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Three dimensions of service recovery : examining relationship and impact

Kumar, Maneesh; Kumar, Niraj - In: Supply chain management : an international journal 21 (2016) 2, pp. 273-286

Persistent link: https://www.econbiz.de/10011544928

Evidence for the performance prism in higher education

Smulowitz, Stacy - In: Measuring business excellence : the journal of … 19 (2015) 1, pp. 70-80

Persistent link: https://www.econbiz.de/10011301942

Improving health care in low- and middle-income countries : a case book

Marquez, Lani Rice (ed.) - 2020

This open access book is a collection of 12 case studies capturing decades of experience improving health care and outcomes in low- and middle-income countries. Each case study is written by healthcare managers and providers who have implemented health improvement projects using quality...

Persistent link: https://www.econbiz.de/10013472887

Relationship marketing in customer loyalty of commercial galleries in times of COVID-19

Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435

The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...

Persistent link: https://www.econbiz.de/10012888387

Factors affecting the success of marketing in higher education : a relationship marketing perspective

John, Surej P.; De Villiers, Rouxelle - In: Journal of marketing for higher education 34 (2024) 2, pp. 875-894

Persistent link: https://www.econbiz.de/10015189777

Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation

Parahoo, Sanjai K. - In: International journal of procurement management 6 (2013) 4, pp. 407-423

Persistent link: https://www.econbiz.de/10010207624

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance

Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53

Persistent link: https://www.econbiz.de/10010356889

Loyalty in the business-to-business service context : a literature review and proposed framework

Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69

Persistent link: https://www.econbiz.de/10010357246

Patient loyalty to healthcare organizations : relationship marketing and satisfaction

Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56

Persistent link: https://www.econbiz.de/10010429281