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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
85
Konsumentenverhalten
78
Cultural identity
23
Globalization
23
Kulturelle Identität
23
Globalisierung
19
Canada
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International marketing
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Customer satisfaction
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Kundenzufriedenheit
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Laroche, Michel
8
Pons, Frank
3
Ueltschy, Linda C.
2
Bergeron, Jasmin
1
Bocaranda, Claudia
1
Borges, Adilson
1
Bressolles, Grégory
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Cho, Hyuksoo
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Cui, Xinyu
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Kalamas, Maria
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Ladhari, Riadh
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Li, Rong
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Li, Yaoqi
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Makdessian, Lucy
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Richard, Marie-Odile
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Rita, Paulo
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Spielmann, Nathalie
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Yingwei, Ren
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Journal of business research : JBR
4
Journal of retailing and consumer services
3
International journal of hospitality management
1
Journal of financial services marketing : JFSM
1
Multinational business review
1
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ECONIS (ZBW)
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1
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
2
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
3
A Pan-European approach to customer satisfaction : an optimal strategy?
Ueltschy, Linda C.
;
Laroche, Michel
;
Rita, Paulo
; …
- In:
Multinational business review
16
(
2008
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10003890261
Saved in:
4
How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie
;
Laroche, Michel
;
Borges, Adilson
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
Saved in:
5
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
6
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
7
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
8
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
Saved in:
9
Culture and personal values : how they influence perceived service quality
Ladhari, Riadh
;
Pons, Frank
;
Bressolles, Grégory
; …
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 951-957
Persistent link: https://www.econbiz.de/10009241420
Saved in:
10
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
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