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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
106,181
Konsumentenverhalten
103,055
Relationship marketing
12,955
Beziehungsmarketing
12,913
Theorie
12,683
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7,076
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6,917
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6,915
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5,637
Internet marketing
5,629
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5,333
Service quality
5,240
Einzelhandel
5,094
Retail trade
5,071
Werbewirkung
4,912
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4,888
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4,885
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4,764
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4,484
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Han, Heesup
42
Mattila, Anna S.
32
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Balaji, M. S.
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Ahn, Jiseon
10
Grégoire, Yany
10
Gursoy, Dogan
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Qu, Hailin
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Wu, Luorong
10
Yi, Youjae
10
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Sreejesh, S.
9
Voorhees, Clay M.
9
Wu, Hung-Che
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
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Fan, Alei
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Fernandes, Teresa
8
Gravelle, Hugh
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Excellence in Services International Conference <26., 2023, Paisley>
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
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International journal of hospitality management
253
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
131
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
98
The service industries journal
77
Journal of travel and tourism marketing
74
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Journal of service research : JSR
50
Journal of service management
49
Service business
46
Cogent business & management
45
Journal of service research
40
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
38
International journal of quality and service sciences
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
The TQM journal : the international review of organizational improvement
26
Journal of service theory and practice : JSTP
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Journal of retailing
22
Journal of strategic marketing
22
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ECONIS (ZBW)
5,187
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1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
3
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
4
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
5
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
6
The mediating effect of reciprocating responses between organizational support and quality of care : a multigroup moderation analysis
Garcia-Pereyra, Facundo
;
Matute, Jorge
- In:
The journal of management development
43
(
2024
)
6
,
pp. 863-880
Persistent link: https://www.econbiz.de/10015200221
Saved in:
7
Does empathy matter? : an exploratory study of class-transition satisfaction in unplanned course interruptions
Munoz, Laura
;
Fergurson, J. Ricky
;
Harris, Eric G.
; …
- In:
Journal of marketing education : JME
44
(
2022
)
2
,
pp. 217-234
Persistent link: https://www.econbiz.de/10013473712
Saved in:
8
Revisiting Ishikawa's original seven basic tools of quality control : a global study and some new insights
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
11
,
pp. 4005-4020
Persistent link: https://www.econbiz.de/10014424498
Saved in:
9
Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy
;
Du Toit, Michael
- In:
International business and economics research journal
13
(
2014
)
2
,
pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
Saved in:
10
Perceptions of food quality : evidence from a survey in Shanghai
Hansstein, Francesca
;
Wang, Keqiang
;
Hongmei, Liu
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 754-760
Persistent link: https://www.econbiz.de/10011823602
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