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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612

Persistent link: https://www.econbiz.de/10011584562

Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel

Shahin, Arash - In: Journal of management research 2 (2010) 2, pp. 1-16

Persistent link: https://www.econbiz.de/10003996191

The relationship between quality and productivity : a new perspective

Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222

Persistent link: https://www.econbiz.de/10003667082

The new concept of quality in the digital era : a human resource empowerment perspective

Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144

Persistent link: https://www.econbiz.de/10012884581

Service TRIZ : An Approach for Service Quality Design - With a Case Study in the Hospitality Industry

Shahin, Arash - 2011

This paper develops the service theory of inventive problem-solving (TRIZ) for service quality design. It also proposes a new generic contradiction matrix for problem-solving in service applications. The traditional algorithm of TRIZ problem-solving is slightly modified; the 39 TRIZ traditional...

Persistent link: https://www.econbiz.de/10013122694

Assessing sustainable tourism development through service supply chain process maturity and service quality model

Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068

Persistent link: https://www.econbiz.de/10014338872

Selecting new products by the revised ideal ratio : a Kano model approach

Shahin, Arash; Nourmohammadi, Ali - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2052-2067

Persistent link: https://www.econbiz.de/10014380897

Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028

Persistent link: https://www.econbiz.de/10003921608

Service quality gaps & Six Sigma

Dehghan, Ali; Shahin, Arash; Zenouzi, Bahman - In: Journal of management research 4 (2012) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10009725902

Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach

Shahin, Arash; Mehrparvar, Elham; Shirouyehzad, Hadi - In: International journal of productivity and quality … 11 (2013) 1, pp. 116-130

Persistent link: https://www.econbiz.de/10009704265