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Dienstleistungssektor
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Choi, Sunmee
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International journal of hospitality management
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ECONIS (ZBW)
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Coping strategies for serial service failures in peer-to-peer sharing services : the power of empathic communication
Kim, Sooyun
;
Choi, Sunmee
;
Verma, Rohit
- In:
Service business
18
(
2024
)
3/4
,
pp. 455-472
Persistent link: https://www.econbiz.de/10015178570
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2
Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee
;
Kim, Sooyun
- In:
International journal of hospitality management
32
(
2013
),
pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
Saved in:
3
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
4
Exteriorscape : physical surroundings of a service outlet in a shopping mall
Koo, Hyunjung
;
Kim, Shinyoung
;
Choi, Sunmee
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 153-166
Persistent link: https://www.econbiz.de/10011302916
Saved in:
5
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo
;
Choi, Sunmee
;
Field, Joy M.
- In:
Operations management research : OMR ; advancing …
13
(
2020
)
3/4
,
pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
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