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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
146
Konsumentenverhalten
139
Customer satisfaction
50
Service quality
48
Dienstleistungsqualität
47
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Corporate social responsibility
30
Corporate Social Responsibility
26
Gastronomie
26
Restaurant industry
26
Beschwerdemanagement
25
Complaint management
25
Hotel industry
25
Hotellerie
25
Emotion
23
Experiment
23
Hospitality industry
22
Gastgewerbe
21
USA
21
United States
21
Advertising effects
14
Werbewirkung
14
Preismanagement
13
Pricing strategy
13
Tourism
13
Tourismus
13
Service industry
12
Customer service
11
Kundenservice
11
CSR
10
Gender
10
Viral marketing
10
Virales Marketing
10
Geschlecht
8
Internet marketing
8
Loyalty program
8
Online-Marketing
8
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Undetermined
7
Free
1
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Article
12
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10
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10
Aufsatz im Buch
2
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2
Conference paper
1
Konferenzbeitrag
1
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English
12
Author
All
Mattila, Anna S.
12
Choi, Sungwoo
2
Fan, Alei
2
Pinto, Diego Costa
2
Wu, Luorong
2
Bolton, Lisa E.
1
El Fassi, Yasmina
1
Gao, Lisa Yixing
1
Gauri, Dinesh Kumar
1
Golmohammadi, Alireza
1
Gonçalves, Ana Rita
1
Herter, Márcia Maurer
1
Hildebrand, Diego
1
Imanbay, Anel
1
Liu, Qing
1
Miao, Li
1
Shoemaker, Stowe
1
Shuqair, Saleh
1
Vorobeva, Darina
1
Wang, Chen-ya
1
Wang, Peihao
1
Zhang, Lu
1
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Journal of service research
2
The journal of services marketing
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Handbook of pricing research in marketing
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Managing service quality : MSQ ; an international journal
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
12
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1
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
2
AI (vs. human) recommendation on luxury services
Gonçalves, Ana Rita
;
Pinto, Diego Costa
;
Shuqair, Saleh
; …
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 121-131)
.
2024
Persistent link: https://www.econbiz.de/10014501115
Saved in:
3
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
4
Pricing in services
Shoemaker, Stowe
;
Mattila, Anna S.
- In:
Handbook of pricing research in marketing
,
(pp. 535-556)
.
2009
Persistent link: https://www.econbiz.de/10003819777
Saved in:
5
An examination of corporate social responsibility and processing fluency in a service context
Zhang, Lu
;
Mattila, Anna S.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 103-111
Persistent link: https://www.econbiz.de/10011343390
Saved in:
6
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
7
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
8
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent self-construal
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
9
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
10
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
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